TerraPharm ("we," "us," or "our") is committed to protecting the privacy and security of the personal information of our website visitors, patients, and customers. This Privacy Policy outlines how we collect, use, protect, and disclose information gathered through our website, https://terra-pharm.com, and associated services.

We recognize the sensitive nature of medical cannabis use and patient health information, and we comply with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), as well as state medical marijuana regulations.

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Collection of Information

We collect personal information in the course of providing services, including but not limited to:

• Name, contact information, and date of birth

• Medical marijuana patient ID numbers or state-issued certifications

• Health-related information required to verify eligibility

• Purchase history and product preferences

• Any other information you voluntarily provide through forms, email, or our website

We may also collect non-personal information such as browser type, device, IP address, and site usage through cookies or analytics tools to improve your experience.

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Use of Information

We use the information collected to:

• Verify patient eligibility under applicable medical marijuana laws

• Fulfill product orders and process transactions

• Comply with reporting obligations under state cannabis regulations

• Respond to inquiries or customer service requests

• Send communications related to your care, product availability, or promotions (you may opt out at any time)

We may also use de-identified and aggregated data for internal business analysis, marketing, or research purposes.

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Disclosure of Information

We do not sell, rent, or lease your personal information to third parties.

We may disclose information when required to:

• Comply with federal or state laws, including mandatory reporting to state medical marijuana registries

• Respond to law enforcement or legal processes

• Protect the rights, property, or safety of TerraPharm, its staff, users, or the general public

In some cases, your information may be shared with trusted third-party vendors (e.g., payment processors, hosting services) who are contractually bound to maintain confidentiality and data protection standards.

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HIPAA and Medical Privacy

To the extent we collect Protected Health Information (PHI), we handle it in accordance with HIPAA and relevant state law. PHI will only be disclosed or used as necessary for treatment, payment, healthcare operations, or as otherwise permitted by law. You have rights over your PHI, including access, correction, and restrictions on disclosure, as detailed in our Notice of Privacy Practices, available upon request.

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Minors

Our services are intended for individuals who are legally authorized to use medical marijuana under applicable state law. We do not knowingly collect personal information from individuals under 18 without verifiable parental or guardian consent.

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Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data and PHI from unauthorized access, alteration, or disclosure. This includes the use of SSL encryption and secure data storage procedures.

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Email Communication and Opt-Out

You may receive emails from TerraPharm regarding your account, services, or promotional content. You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us at info@terra-pharm.com. Transactional or service-related emails may still be sent.

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Third-Party Links

Our website may contain links to third-party websites. TerraPharm is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing information.

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Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted to this page with the updated effective date. Continued use of our website and services after such changes constitutes acceptance of the revised policy.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@terra-pharm.com